All products are handmade with the finest quality Czech rhinestones, gemstones and made to order, hence our returns & exchange policy applies only to orders of incorrect size, damaged or defective items.

We value each and every one of our Pasha women and would love for you to wear your pair with pride. 

If you are not satisfied with the size of your order, you may exchange it for another size within 14 business days from the date you receive your order.

Return address will be advised on each individual return. For any queries, pleast contact us at customerservice@shoppasha.com.

The following return policy applies solely to damaged or defective items. Claims for missing items or items damaged in transit must be received within 4 business days from the date you receive your order. In this case, we will investigate the problem and if it is determined that the product is damaged or defective, we will process your product for a refund or replacement.

In order to return an item, you need to make sure all products are complete and unused, in their original box, and must include all packing material & accessories. In case any of these are damaged, your return/exchange will not be accepted.

Do not place stickers or shipping labels on the original manufacturer’s package.

Our Invoice Number must be clearly referred on each and every document as well as on the outer carton in which the manufacture’s package is packed.

Returned shipping charges are the responsibility of the customers. We are not responsible for lost or damaged product / packages.

No merchandise can be returned or exchanged that has been in contact with water due to any reason.

All customers are responsible for providing a correct address and all shipping costs (sending and returning). Customers are responsible for any customs, import taxes, sales tax, and duties that may apply. Pasha is not responsible for delays due to customs. Exceptions will be made upon certain situations.

In case merchandise returned due to damaged product, customer will get the merchandise back free of shipping cost.